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Forrester Market Overview: Customer Identity And Access Management (CIAM) Solutions

Security & Risk Pros Should Dump Home-Grown Approaches For Managing Customer Identities


Forrester Research’s expert identity and access management (IAM) analysts Merritt Maxim and Andras Cser discuss the growing business challenge of creating seamless and engaging customer experiences across channels and devices while maintaining security and compliance. The scalability, performance and security requirements of customer identities and data mean that traditional IAM systems are not sufficient solutions.

Readers of the report will come to understand:

  • How CIAM is critical to the modern customer experience
  • Why legacy IAM solutions can’t meet customer requirements
  • Key features of CIAM solutions
  • The current CIAM vendor landscape
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