We’ll help to design a value-driven plan for success and guide you through an iterative delivery process that results in a visible “first win” within your first 90 days.
We’ll work with you to establish a flexible Customer Identity Management foundation that can easily expand to support new technologies and digital strategy initiatives.
We’ll ensure that your key stakeholders are customer identity experts who can leverage the Gigya platform to drive innovation and new business value.
How it works
Through collaboration and active mentoring, we’ll help design a blueprint and an objectives-based delivery process for your implementation. Multiple discrete sprints — backed with value impact analysis — ensure that your system is optimized for success. Gigya offers layered education and support options, including customized “Identity Accelerator” workshops to ensure that you get the most from your Gigya implementation.
Gigya Global Services professionals will guide you through best-practice implementation of our end-to-end Registration-as-a-Service (RaaS) and Social Login solutions, enabling you to deliver a seamless user experience across every device.
From there, we will help you determine the most effective strategy for balancing security and usability with single sign-on (SSO), progressive profiling and more. Specific tools can then be put in place to engage users, drive customer acquisition and collect behavioral data that drives better personalization.
- Social Login
- Engagement & Loyalty
Once you have enabled a trusted connection with your customers, we’ll work with you to begin building rich, actionable user profiles, laying the foundation for valuable two-way customer relationships.
We’ll start by ensuring that your data is clean, unified and accurate, for smooth migrations and optimized integrations. We will then work with your CISO and InfoSec teams to ensure that all customer data is handled in accordance with industry-leading security and privacy standards, and that your Gigya implementation meets all your internal requirements for data hygiene and governance.
- Profile Management
- Preference Management
- Hygiene & Governance
With your foundation in place, Gigya will continue to drive the pace of your project forward to turn the rich data you are now collecting into fuel that drives great customer experience.
We’ll establish a week-in, week-out schedule and a well-defined executive engagement plan to enable all business stakeholders to get the most out of our analytics and reporting tools. With Gigya’s platform as a single source of truth, we’ll show you how to integrate customer data holistically across your entire stack, so you can maximize ROI for every new or existing third-party technology solution.
- Customer Insights
- Identity Access
- Identity Exchange (IDX)
WHY IT WORKS
GigyaWorks is a customer enablement program born from the methodology, techniques and best practices Gigya has developed through our experience implementing Customer Identity Management for more than 700 leading brands.
We are committed to ensuring that your Customer Identity Management foundation is flexible and sound, arming you with the strategic and tactical knowledge you need to succeed, and helping you to build more valuable and trusted customer relationships.