You may or may not have heard, but Gigya Works. It may sound like a bold statement, but this isn’t the stuff of fiction. Every day, we’re helping our customers deliver amazing digital projects across the world. For example, in the EMEA region, Gigya’s Global Services team recently worked with a customer to implement their platform in just over 60 days, which included a 30 million user migration!
Gigya’s fast, flexible and scalable platform is important, of course, but what we find equally important is the ability to implement our platform according to the highest standards in our industry. For each project, we pair the world’s leading Customer Identity Management platform with our GigyaWorks (get it now?) implementation methodology, which goes something like this:
The Global Services team helps our customers implement our platform. The team gets involved early in the pre-sales cycle to start planning and designing the end solution, so that our customers have an early plan and an established strategy for how to achieve their business objectives, as well as a jumpstart on the post-sales transition. This early start sets a consistent pace throughout the pre and post sales process. During the implementation phase, we introduce the implementation team and reiterate our understanding of the goals, objectives and timelines for the project.
We opened by mentioning a great example of the GigyaWorks process on a project within the South EMEA region that was rolled out in the last few weeks, (and we can’t wait to share further details!) but for now, here’s the high-level story.
For this specific implementation, the Gigya team (Account Manager, Implementation Consultant and Technical Consultant) engaged in late May 2016 to define the the team and objectives, and to employ the GigyaWorks methodology, including an on-site visit for the next step. In early June, experienced consultants from the Professional Services team went on-site with the customer in Spain to detail the project definition, and to determine the technical strategy for implementation, including technical architecture design and mentoring.
To ensure that best practices were used for the project, functional and technical design documents were produced. These documents provided the details of all decisions made during the kick-off to the team, the definition of the project and its milestones, and the technical details of how the platform would be implemented. These living documents are used throughout the implementation process, and comprise what we call the “Blueprint”.
We started fast, so the objective was to stay fast in order to achieve the targeted project go-live of 90 days or less. We had the plan. Now it was time to execute. The customer very much shared these views, and we began the task of integrating the Gigya platform, including multiple user journeys for registration and login, onboarding of the technical and business teams, and a 30 million user data migration, along with data integrations that made use of all first party data securely captured as part of a registration.
The end result? We accomplished all of this in just over 60 days! From the on-site kick-off to the day of go-live, it took a mere 46 working days to implement on many websites, included a 30 million user account migration, and integrations into applications like the email service provider. The implementation also included a custom password hash to ensure users could log in seamlessly after the migration.
We’re now live, with a plan for next steps to further increase the value of collected data by converting those elements into more relevant experiences. This will increase the use of our customer’s services by their end users and create a more engaged audience. We’ve said it before, but it bears repeating: #GigyaWorks.
By Adrian Nash