We have a lot of customer identity experts here at Gigya who challenge each other on the best practices to maximize our platform’s value.
They argue about streamlined code and documentation, about APIs and functionality, about agility and ease of use. They’re fanatics about A/B testing. And best of all, they’re broad and quirky thinkers who come to work every day looking for ways to help your business become more successful by leveraging our platform.
For several years now, all this debate and testing has occurred in the background; discussions about what-ifs, testing code to see if it breaks, and generally figuring out how to maximize Giga’s value for our customers.
Recently, we decided to pull back the curtain and share our work and insights with Gigya customers – who could, in turn, share their experiences for the benefit of the larger Gigya community.
So today, I’m thrilled to introduce our Gigya Knowledge Base.
With the Knowledge Base, you now have support information available 24/7. Get immediate information on solving your challenges, improving your productivity, and keeping your business at the forefront of the market through customer identity-driven digital strategy.
The Knowledge Base is a comprehensive, searchable database of technical support questions and answers. You can find answers to common customer questions and issues and discover practices and advice from our solutions experts.
Just click to learn about topics such as:
- The total number of accounts for a particular site or API key
- How to obtain an SSL certificate for a CNAME
- How to include additional Trusted Site URLs in the Gigya Admin Console
These are just a few examples of the free guidance and experience available to Gigya customers.
Searching Knowledge Base will bring you many more.
We’re thinking about new use cases and applications all the time, so this resource will continue to grow, and I hope your future support inquiries will prompt even more Knowledge Base entries!
By Brian Fagan