When you become a Gigya customer, you are assigned a three-person team that consists of a Client Services Manager, Client Services Engineer, and UX Designer. As you launch, this team will work closely with you to ensure a successful implementation.
When you are getting started, a Client Services Manager will schedule a kick-off call, a technical call, and a design call to ensure your team is equipped for a successful implementation. During this process, our services team will review your web properties, design custom mockups, and offer best practices suited for your specific user experience.
Prior to your launch, a Client Services Engineer and a UX Designer will conduct a complete review of your implementation. We take these steps in order to make sure that recommended best practices are followed and that any modifications can be incorporated before you go live.
The Gigya dashboard gives you access to over 30 reports that make it possible to identify influential users, optimize user engagement, and track social ROI. Your Client Services Manager will walk you through each of these reports, providing you with an understanding of how to accurately analyze social activity and user data.