When it comes to implementation, we understand that quick responses to questions and issues related to your integration are critical for success. For this reason, we provide every client with five points of implementation assistance.
Implementation Support Features
- Online Support Portal – Submit requests directly to our support team. Each issue is reviewed and assigned to the appropriate resources in 24 hours or less with typical response times being less than two hours.
- Primary Support Line – Take advantage of primary support during the business hours of 8am-6pm Pacific.
- Dedicated Client Services Manager – Responsible for your implementation’s success, your CSM is aware of all open issues, and is responsible for their timely resolution.
- Dedicated Account Manager – Responsible for your overall satisfaction, your Account Manager serves as your advocate within Gigya. Account Managers intervene any time they suspect a client may be receiving less than excellent service.
- 24-hour Emergency Line – For urgent issues related to your live implementation, we provide a support line that is available 24/7/365.