Moderation Services

With Gigya’s Moderation Services, you can be assured that your site will remain free of the following unwanted user-generated content:

• Abusive content including violent material and hate speech
• Spam which can include commercial advertising and redundant postings
• Security-related content
• Illegal content

Moderation Features

• Reporting – Gain access to a monthly dashboard report that provides metrics on the amount of user-generated content your site garnered, how many and which pieces of content were removed and what the distribution of user-generated content types was (i.e. comments, reviews, etc.).
• Customization – We understand that your company may have specific policies regarding what types of user-generated content appears on your site. Our Moderation Services team acts as an extension of your content team and will work to ensure your company’s content policies are adhered to and that only approved types of content are published on your site.
• Competitive Pricing – While other moderation services charge on an hourly rate basis, Gigya offers a flexible tiered pricing structure. The structure is based on the amount of user-generated content produced in order to best fit the moderation needs of any Gigya client using our Comments and/or Ratings & Reviews plugins.

Benefits Over DIY Moderation

Gigya’s moderation services offer cost saving and additional benefits above and beyond dedicating an internal employee to content moderation. Major benefits include:

• 24/7 monitoring of user generated content, as opposed to content only moderated during business hours
• Tiered pricing structure that costs only a fraction of a dedicated moderator
• Trained moderation experts that are specialized in moderating content quickly and efficiently