KLM’s Meet & Seat Connects Flyers through Social Login

With the launch of its Meet & Seat app, KLM wanted to develop deeper connections to its users and encourage more valuable and relevant customer interactions.

To foster repeat conversions and consumer loyalty, KLM sought to create a more personal and connected flying experience. By enabling users to sign in to its Meet & Seat mobile app through Gigya’s Social Login, KLM lets participating flyers choose seats next to each other based on their social information.

Learn about the transformative user experience and customer gains achieved at KLM:

  • Creating a personal in-flight experience
  • Increase in repeat flyers
  • Unified cross-channel user experience

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KLM Case study pdf

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“Gigya’s Social Login and consumer management technologies equipped our business with the tools to create a personal in-flight experience.”

KLM

Rob Zwerink

Director of eDevelopment
KLM

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