Frontier Communications Standardizes Security & Customer-Centricity

To reduce postage costs and encourage users to switch to paperless billing, Frontier Communications chose to replace its internal registration and third-party online bill pay systems with a more seamless solution.

Gigya’s Registration-as-a-Service (RaaS) provides Frontier with the flexibility to quickly deploy custom registration forms and flows across properties, complete with identity validation and verification policies. Since implementing Gigya, Frontier has shifted its focus from managing billing accounts to understanding user identities, resulting in more personal, customer-centric experiences.

  • 60% increase in registered users
  • Standardizing security best practices
  • Streamlining front and back-end registration

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“Working with Gigya keeps us up-to-date and compliant when it comes to security best practices for managing customer data: one user identity, one password and one way of encrypting and storing information.”

Frontier Communications

Eric Del Sesto

VP of IT
Frontier Communications

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