[Panel Video] Predicting the Future of the Customer Experience

How do businesses stay relevant to today’s connected, multi-channel consumers while using data to strategically influence customer experiences in the future? As pertinent as these questions are to today’s digital marketers, the process of uncovering the path to customer loyalty and relevance can seem daunting and nearly impossible to navigate.

To tackle these challenges, we brought together leaders from Google, Caesars Entertainment, Time Out, and Ooma to discuss the evolution of the customer experience in a world of seemingly unending touch points and devices.

Check out the full panel, moderated by Crowd Companies Chief Catalyst Jeremiah Owyang, below.

By Emma Tzeng