Earlier this week, we wrote about the value of respecting user privacy laws and dispensed a few tips on how businesses can establish customer trust. Continuing the theme of data privacy, we’re looking at two companies that ran into privacy violations in the past to glean insights on how businesses can avoid similar mistakes and better communicate a commitment to transparency and integrity when handling users’ data.
Even in an age where users purposefully store and share personal photographs on Instagram, post life updates in real-time on Twitter, and announce wedding engagements over Facebook, data privacy is still a subject of much contention and controversy. When using social data to better understand their users, businesses walk a fine line between leveraging this data to create personalized online experiences and respecting their users’ privacy. By investigating companies that have failed to protect and use social data with discernment in the past, businesses can learn to become more responsible with the information entrusted to them.
Lesson Learned: Make Privacy Simple
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By Emma Tzeng